Warranty

THINGS TO CHECK BEFORE MAKING A WARRANTY CLAIM

This warranty DOES NOT cover any of the following:

  • Damage or problems or unsatisfactory performance caused to the equipment by faulty or incorrect external electrical wiring, incorrect power supply, voltage fluctuations, over voltage transients or electromagnetic interference not originating within the equipment.
  • Damage or problems caused by storm, fire, flood, vandalism, misuse, negligence, acts of God, earthquake, war, vermin, foreign matter entering the equipment (e.g. dirt and moisture) or any other outside agency.
  • Damage or deterioration to the external surfaces or refrigeration coils caused by normal weathering or corrosive atmospheric conditions.
  • Any costs or additional labour associated with gaining acceptable service access to equipment installed in restricted or unsafe locations (e.g., high installations, safety induction courses).
  • Any consumable items (e.g., batteries, filters, etc) supplied with the equipment unless the item is shown to be defective at the time of purchase.
  • Faults or substandard performance incurred through lack of maintenance (e.g., blocked drains or dirty filters)
  • Faults or substandard performance caused by any product or part other than that supplied by Frost Air Conditioning.
  • Faults or substandard performance resulting from operation of the air conditioner when used for applications other than the climatic comfort of humans.
  • Damage, problems, or unsatisfactory performance resulting from misapplication of the unit.
  • Faults or substandard performance caused by unauthorized repairs, alterations, or modifications to the original installation.

Where this warranty does not apply, the Owner’s rights are limited to the Owner’s non-excludable Statutory Rights.

Owners Responsibility

The owner is responsible for the correct operation and regular maintenance of the equipment as listed below. The correction of any non-product fault or problem is not covered by this warranty:

  • Operation and maintenance of the equipment in accordance with the operating instructions
  • Regular cleaning of the air filter(s) and replacement where necessary.
  • Ensuring that the air inlet and outlet on the outdoor unit is kept clear of any obstructions (e.g., dirt, leaves, plants)
  • Ensuring that the condensate drain is kept clear and clean.
  • Replacement of exhausted remote batteries.
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Danny Cockburn profile picture
Danny Cockburn
23 September 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Darren from Frost Air was the first of 6 quotes I got to replace a 25 year old ducted system in a 2 storey house.Every quote was professionally given in writing and I had confidence in all companies for the installation. I chose Frost due the company being in business for 55 years and talking with Melissa and other office staff gave me confidence.Also the reviews are mainly very positive.Frost recommended a system with excellent energy government rebates. The team allocated to my job were led by Matt ,ably assisted by very hard workers Krinal and Nick. The job took 2 days and the system installed was 23kw.
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Brett M.S. profile picture
Brett M.S.
21 September 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Narinder arrived on time, he communicated well, worked hard and cleaned up afterwards. good worker, great job.
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Marijo Vuckovic profile picture
Marijo Vuckovic
20 September 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Narinder was very professional and thorough in resolving our ducted air conditioning issue. Definitely recommend their services.
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Manfield Li profile picture
Manfield Li
16 September 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Nairinder gave good service for me today. He found the problem and fixed it straightaway.
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Veronica Miller profile picture
Veronica Miller
13 September 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Excellent and friendly service - prompt and helpful.
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Keith Rowe profile picture
Keith Rowe
3 September 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Had complete ducted aircon replaced. Disruption and workmanship on the day was well managed, and the system is working well. Very pleased with the product selection and the work carried out. However, somewhat disappointed with the unecessarily- convoluted digital menu-based phone system used by Frost. Would be nice to pick up the phone and actually talk to someone without working through multiple layers of repetitive IVR.
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emily peters profile picture
emily peters
2 September 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Great service, very friendly
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Ronal Singh profile picture
Ronal Singh
31 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Great experience from start to finish. Excellent consultation, prompt installation and fantastic customer support. The team was professional, helpful and the price was reasonable. Highly recommend!
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Pip profile picture
Pip
31 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Great customer service. We had 3 aircons installed and the installers were polite, on time and fast.
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Peter Dowding profile picture
Peter Dowding
31 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Engaged Frost recently to replace our old Fujitsu split system with the current model. Extremely happy with the service, price & installation. Everyone very pleasant & helpful! Even helped us secure a government energy efficiency rebate which significantly reduced overall cost!