Warranty

THINGS TO CHECK BEFORE MAKING A WARRANTY CLAIM

This warranty DOES NOT cover any of the following:

  • Damage or problems or unsatisfactory performance caused to the equipment by faulty or incorrect external electrical wiring, incorrect power supply, voltage fluctuations, over voltage transients or electromagnetic interference not originating within the equipment.
  • Damage or problems caused by storm, fire, flood, vandalism, misuse, negligence, acts of God, earthquake, war, vermin, foreign matter entering the equipment (e.g. dirt and moisture) or any other outside agency.
  • Damage or deterioration to the external surfaces or refrigeration coils caused by normal weathering or corrosive atmospheric conditions.
  • Any costs or additional labour associated with gaining acceptable service access to equipment installed in restricted or unsafe locations (e.g., high installations, safety induction courses).
  • Any consumable items (e.g., batteries, filters, etc) supplied with the equipment unless the item is shown to be defective at the time of purchase.
  • Faults or substandard performance incurred through lack of maintenance (e.g., blocked drains or dirty filters)
  • Faults or substandard performance caused by any product or part other than that supplied by Frost Air Conditioning.
  • Faults or substandard performance resulting from operation of the air conditioner when used for applications other than the climatic comfort of humans.
  • Damage, problems, or unsatisfactory performance resulting from misapplication of the unit.
  • Faults or substandard performance caused by unauthorized repairs, alterations, or modifications to the original installation.

Where this warranty does not apply, the Owner’s rights are limited to the Owner’s non-excludable Statutory Rights.

Owners Responsibility

The owner is responsible for the correct operation and regular maintenance of the equipment as listed below. The correction of any non-product fault or problem is not covered by this warranty:

  • Operation and maintenance of the equipment in accordance with the operating instructions
  • Regular cleaning of the air filter(s) and replacement where necessary.
  • Ensuring that the air inlet and outlet on the outdoor unit is kept clear of any obstructions (e.g., dirt, leaves, plants)
  • Ensuring that the condensate drain is kept clear and clean.
  • Replacement of exhausted remote batteries.
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Keith Rowe profile picture
Keith Rowe
3 September 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Had complete ducted aircon replaced. Disruption and workmanship on the day was well managed, and the system is working well. Very pleased with the product selection and the work carried out. However, somewhat disappointed with the unecessarily- convoluted digital menu-based phone system used by Frost. Would be nice to pick up the phone and actually talk to someone without working through multiple layers of repetitive IVR.
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emily peters profile picture
emily peters
2 September 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Great service, very friendly
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Ronal Singh profile picture
Ronal Singh
31 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Great experience from start to finish. Excellent consultation, prompt installation and fantastic customer support. The team was professional, helpful and the price was reasonable. Highly recommend!
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Pip profile picture
Pip
31 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Great customer service. We had 3 aircons installed and the installers were polite, on time and fast.
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Peter Dowding profile picture
Peter Dowding
31 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Engaged Frost recently to replace our old Fujitsu split system with the current model. Extremely happy with the service, price & installation. Everyone very pleasant & helpful! Even helped us secure a government energy efficiency rebate which significantly reduced overall cost!
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Mauricio Rodriguez profile picture
Mauricio Rodriguez
31 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Fantastic service from Frost Aircon — highly recommend! We recently used Frost Aircon to quote and supply a new air conditioning system, and the whole experience from start to finish was excellent. From the initial quote, they provided us with lots of information and took the time to explain everything clearly. The quote was very comprehensive and gave us confidence that we were making the right decision. Once we accepted the quote, they came back out to inspect everything again and made sure the system and installation requirements were exactly as discussed. The installation was then completed exactly as they had advised — professional, prompt and with great attention to detail. The installers were friendly, easy to deal with and very professional. They cleaned everything up when they finished and took the time to show us how to use the system and make sure everything was set up correctly. It’s great to deal with a company that communicates well, does what they say they will do and takes pride in their work. We’re extremely happy with the new system and the service we received. I would highly recommend Frost Aircon to anyone looking for a professional and reliable air conditioning company.
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Maha Kassisieh profile picture
Maha Kassisieh
16 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
We used Frost Air to replace our old ducted reversed cycle AC. The Frost Air team were very professional from start to finish. Darren was on time for first inspection who supplied us with good advice and a reasonable quotation to the Daiken 18KW premium as per our request. After accepting the quote the installation team came for a another site inspection to make sure every thing is in order. On the installation day everyone worked hard, professional, polite & clean. It took two days to take out the old system & replace it with the new one. I should mention the back office first class communications. Thank you for everyone who worked on our project, we are very happy with our choice & would not hesitate to recommend Frost Air to family & friends.
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William Yang profile picture
William Yang
15 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
I appreciated the practical advice from the Frost Air team regarding my upgrade to a larger Fujitsu. They didn’t just try to sell me the most expensive unit; they listened to my needs and recommended a smart-control model that was surprisingly cheaper than my old unit. Great service and a smooth install.
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John Gambrill profile picture
John Gambrill
14 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Excellent professional service
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Peter Gray profile picture
Peter Gray
13 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Excellent service -very happy !!